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Answers to the Most Common Questions

How does the per participant charge work?

A participant is considered someone that registers for an event (Targeted Connections) and checks in prior to the time the event begins (Speed Networking).

If someone is imported and / or invited to an event and fails to register or complete their registration, they will not be counted as participant in the event. If they register for a Speed Networking event but fail to check in, they will also not be counted as a participant.

The total cost for the event is based upon the number of participants times the per participant price based upon the plan you select. For example,

  • We are inviting 100 people to our Speed Networking event.
  • We select the DIY plan at $3 per participant.
  • 100 people are invited to the event, but only 80 people register and check in.
  • The total cost for the event is 80 participants x $3 per participant = $240.
Do I have to provide a credit card for the FREE plan?

No.  If you sign up for the Free plan, which allows you to host an event with up to 10 participants, no credit card information is required at checkout.

Note, however, if your event exceeds 10 participants, you will automatically be moved into the DIY plan and will be invoiced for the cost of the event.

When creating your event under the Free plan, we recommend that you set a maximum number of participants to 10 to ensure that you do not exceed the limitations.

I want to sign up for the DIY or PROFESSIONAL plan but do not know how many participants will attend. Can I still check out?

Absolutely.  It is nearly impossible to know how many people will participate in event as life sometimes gets in the way. We charge a one-time, non-refundable deposit at checkout. When your event begins and schedules are created for your participant networking, your registration and check in (Speed Networking) are closed, and your final participant count can be calculated. If there is any balance due, your credit card will be charged for the total cost minus the deposit.

How do you securely store my credit card information?

Security and privacy are incredibly important to us, and we do not keep sensitive information such as your credit card anywhere on our servers.  Rather, we have partnered with Stripe, an industry leading payment processor.

When you checkout and pay your non-refundable deposit, your credit card information will be securely stored on Stripe’s secure payment processing system.  We do not hold any credit card information on our servers.

Can I upgrade or downgrade my plan at any time?

Absolutely!  If you decide to start with a FREE plan and your event proves to drive a very large audience, that’s great! We will automatically move you to the DIY plan.  If you sign up for the DIY plan and require support from our event team to ensure your event is a success, no worries.  We’ll move you up to the PROFESSIONAL plan.

What types of payment do you accept?

We accept all of the major credit cards, including Visa, Mastercard, Discover and American Express.

Will I be charged if I need to cancel my event?

We understand that things come up.  If you need to cancel your event before schedules are generated, you will only be charged for the non-refundable deposit. Please refer to our Terms of Use for more information.

  • For Targeted Connections, schedules are generated when the event start date / time arrives.
  • For Virtual Speed Networking, schedules are generated a few minutes before the first 1:1 networking meetings begin.
  • For Live Speed Networking and Virtual Speed Networking with manual release of the schedule, schedules are able to be generated at any time.
Are there any event setup fees or other fees that I may be charged for?

Events are priced based upon the number of participants and the desired plan. There are no other charges with the exception of live events where you wish to have a member of the Speed Networking event team moderate the event on site.  Please contact us for more information.

How does the subscription plan pricing work?

The subscription plan is designed for organizers that want to run multiple events throughout the course of the year. You may run as many events as you choose each month with a total monthly participant count of 100 or less. If you exceed 100 total participants across your events in any given month, an additional $3 per participant will be automatically billed for each participant over 100.

Your credit card on file will be assessed a $199 charged each month for 12 months, and your subscription will renew automatically after each 12 month period. Subscriptions may be cancelled at any time by contacting us, at which time you will be charged for any remaining month(s) on your 12 month subscription.