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Answers to the Most Common Questions

Do I have to provide a credit card for the FREE plan?

No.  If you sign up for the Free plan, which allows you to host an event with up to 10 participants, no credit card information is required at checkout.

Note, however, if your event exceeds 10 participants, you will automatically be moved into the DIY plan and will be invoiced for the cost of the event.

When creating your event under the Free plan, we recommend that you set a maximum number of participants to 10 to ensure that you do not exceed the limitations.

How do you securely store my credit card information?

Security and privacy are incredibly important to us, and we do not keep sensitive information such as your credit card anywhere on our servers.  Rather, we have partnered with Stripe, an industry leading payment processor.

When you checkout and pay your non-refundable deposit, your credit card information will be securely stored on Stripe’s secure payment processing system.  We do not hold any credit card information on our servers.

What types of payment do you accept?

We accept all of the major credit cards, including Visa, Mastercard, Discover and American Express.

Will I be charged if I need to cancel my event?

We understand that things come up.  If you need to cancel your event before schedules are generated, you will only be charged for the non-refundable deposit. Please refer to our Terms of Use for more information.

  • For Targeted Connections, schedules are generated when the event start date / time arrives.
  • For Virtual Speed Networking, schedules are generated a few minutes before the first 1:1 networking meetings begin.
  • For Live Speed Networking and Virtual Speed Networking with manual release of the schedule, schedules are able to be generated at any time.
Are there any event setup fees or other fees that I may be charged for?

Events are priced based upon the number of participants and the desired plan. There are no other charges with the exception of live events where you wish to have a member of the Speed Networking event team moderate the event on site.  Please contact us for more information.